Q. Is the season pass a physical pass?
No. We take your information and have a database when you come in just check in with the dayclub host.
Q. Does season pass guarantee seating?
No. Lounge chairs for season pass holders on sundeck can be reserved by season pass holders only and reservations close the night before. Daybeds, poolside booths and bungalows require a commitment to a min spend.
Q. What is Dress Code ? We reserve the right to search bags.
Stylish upscale swim attire MANDATORY
No hard sole shoes or work boots
No Sports Attire
No chains or large jewelery
No Glassware or bottles
Q. Are you allowed to come without a season pass?
Yes you are allowed to come without a season pass. You can purchase a day pass which is subject to availability based on capacity. Season pass holders are prioritize over patrons trying to buy day passes. You can also dine at Germantown Garden or within view of the pool at Germantown Garden Grill Poolside without a day pass or season pass.
Q. Do you refund season pass fees?
No since this is a sale for a seasonal element and the fees are used to maintain the facilities we will not refund fees. Your purchase is a opportunity to use the facilities and the purchase is not dependent utilizing that opportunity. The increase from last year to this years season pass fees is because of the more limited capacities that our venue faces from local Covid-19 restrictions.
Q. How many guests am I allowed as a season pass holder?
With restrictions lifting we allow only 3 guests unless you reserve vip space per season pass holder. Any additional more than 3 guests will be charged at day pass rate. However your guests are not prioritized over other season pass holders so management may only allow a certain amount of guests in based on capacity and prioritization of season pass holders and VIP. Guests on a season pass cannot dominate all the lounge seating and if it is a party with more than 2 guests it is highly recommended that you make a reservation for a daybed, booth or bungalow because if we need the seating for other season pass holders with 2 guests you may lose the seating.
Q. What are the cover charges / day passes?
|Season Pass Holder||Guest||*Day Pass|
Restrictions still based on occupancy. *Cover charges for day pass subject to tiered increase based on capacity.
Q. What are the minimum spend for vip spaces?
Minimum spend is pre-tax and gratuity spend on a private space. There is a min. (next to type of seating the number is min amount of people even if you have one person you will be charged min spend * min amount of people as your min spend) and max. amount of people allowed in each space and this number may be decreased based on local regulation from COVID. VIP spaces will have an automatic 20% gratuity, 10% on alcohol/8% on food and 3% service fee. To reserve your space a 50% deposit on the min total spend will have to be given. Your VIP space will not be reserved until then and will only be held for 1 hour after we open. The deposit is non-refundable. The minimum spend reflects the amount for 1 session (11a-1:30p or 2p-6p) to reserve the entire day you would commit to x1.5 the min spend. Text us to reserve. Cover fees still apply based on if you are a season pass holder or not.
SP = Season Pass PP = Per Person
Q. Is there a fee for chairs or seating?
No. There is a min spend associated with daybeds, booths and bungalows. For season pass holders there is no min spend for lounge chairs on the sun deck.
Q. Do you guys serve food and drinks?
Q. Do you allow outside food or drink?
Absolutely NO OUTSIDE food or drink/alcohol is allowed.
Q. Where can I park?
We are sorry but parking is difficult in this part of the city. We do recommend using uber, lyft, or public transportation. There is a paid parking lot on Front and Poplar St (2 blocks away). Reservations and sessions cannot be extended due to the inconvenience of parking. We do have guests after your reservations/bookings that would be affected if they arrived on time. We are sorry about these circumstances.
Q. How long do I have the seating for?
There will be two sessions on the Friday-Saturday 11a-1:30p and 2p-6p. If you come for the first session the only way even if you are a season pass holder to reserve the second session is to commit to a minimum spend.
Q. What is the code of conduct?
Lewd acts or anything that is deemed by management to interrupt the enjoyment of the facilities by other guests or interrupts or creates issue for our neighbors. If you get thrown out or persist as a problem management reserves the right to revoke your season pass without refund. Management also reserves the right to search any bags.
Q. Do you allow smoking?
No we do not since we are a dining facility. This includes vape and hookah.
Q. Do you rent out for private events?
We do not because most days we are booked out. We do allow rental of certain sections for private parties but a commitment of food and beverage and deposit is required. We do not anyone to rent out and charge their own admission fees.